Frequently Asked Questions (FAQ)

Q: Where are your products made? 

A: Our bakery is located in Joliette, Quebec, Canada.

Q: Where do you ship to? 

A: We currently ship to Quebec and Ontario. We use only expedited (1-3) day shipping and insulated boxes with cold packs to keep your order cool. Your order will thaw during shipping, so you can refreeze or refrigerate it when you receive it.

Q: Do you offer Free Shipping?

A: For new customers, we offer free shipping (use code NEWFREESHIP at checkout.)

For returning customers:
Free shipping for orders over $70.
For orders over $50, the shipping cost to you is $4.99
For orders over $30, the shipping cost to you is $9.99. 

Q: What is the minimum order?

A: If you require shipping, the minimum order is $30, as we pay a large portion of the expedited shipping costs. 

Q: Do I need to refrigerate or freeze after I receive my package?

A: Yes. As soon as you receive your package, please refrigerate the products you will use in the near future, and freeze the rest, even if they are thawed. The products stay fresh for up to 3 months in the freezer. 

Q: Are any of your products Gluten Free? 

A: Our Keto Burger Buns are made with no gluten-containing ingredients. The buns are made on processing lines that also process gluten. Small traces of gluten may be present.

Q: Are any of your products Vegan?

A: The Keto Mini Baguette is vegan.  

Q: Are your products peanut-free?

A: Yes, all our products, and our entire bakery facility, is peanut-free.

Q: Do you use coconut?

A: Yes, some of our products are made with coconut ingredients. 

Q: Are your products tree-nut free?

A: Other than coconut, we do not use any other tree nuts in our bakery facility.

Q: Do you sell wholesale to food services and grocery stores?

A: Yes. Our Keto Burger Buns are available at IGA and Rachelle Béry in Quebec. If you are a distributor, grocery store or food service customer, please contact us for our wholesale service at serviceclientele@tmbbakery.com.